Internet politik

Dear users,

We would like to take this opportunity to share information with you regarding data protection related to our online and mobile offers. These include:

Our website: www.miele.dk
Our online shop: shop.miele.dk
Our BlueHorizon portal
Our Alexa Skills
As well as all apps for iOS and Android

Introduction

Miele Denmark as the operator of online and mobile offers, is responsible for the processing of your personal data as a user of our offers within the meaning of the General Data Protection Regulation (GDPR).

Our contact details are:

Miele A/S
Erhvervsvej 2
2600 Glostrup
Tel: 43 27 11 00
Fax: 43 27 11 09
E-Mail: info@miele.dk

We take the protection of your privacy and your personal data very seriously. Therefore, we only process your personal data in accordance with the content of this privacy policy and the GDPR.

The objective of this Privacy Policy is to inform you, which personal data we process in our online and mobile offers about you, for what purpose this happens and according to which legal basis this processing is permitted.

Data Protection Officer

You can reach our Data Protection Officer at: info@miele.dk

Personal data

Personal data means any information relating to an identified or identifiable natural person; a natural person is considered as being identifiable, directly or indirectly, in particular by means of an identifier such as a name, an identification number, location data, an online identifier or one or more special characteristics expressing the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person can be identified. This includes all information about your identity such as your name, your e-mail address or postal address, your customer number and online identifiers. Information that cannot be linked to your identity (such as the number of online users), on the other hand, is not personally identifiable information.

You can use our online and mobile offers without revealing your identity and without providing any personal data. When using our online shop, the BlueHorizon portal, the apps and some services of the Miele website and the apps, however, collect your personal information.

Storage of personal data

Your data will be stored by us on specially protected servers. These are protected by technical and organisational measures against loss, destruction, access, modification or dissemination of your data by unauthorised persons. Access to your data is only possible for a few authorised persons. These are responsible for the technical, commercial or editorial support of the servers.

Your personal data is encrypted and transmitted over the Internet. We use SSL encryption (Secure Socket Layer) for data transmission.

Legal basis of data processing

Insofar as we obtain consent for the processing of your personal data, Art. 6(1) lit. (a) GDPR serves as the legal basis for data processing.

Insofar as your personal data is processed because this is necessary to fulfil a contract or in the context of a contract-like relationship with you, Art. 6(1) lit. (b) GDPR serves as the legal basis for data processing.

Insofar as we process your personal data in order to fulfil a legal obligation, Art. 6(1) lit. (c) GDPR serves as the legal basis for data processing.

As a legal basis for the data processing, Art. 6(1) lit. (f) GDPR applies if the processing of your personal data is necessary to safeguard the legitimate interests of our company or a third party and your interests, fundamental rights and fundamental freedoms do not require the protection of your personal data.

As part of this Privacy Policy, we will always state the legal basis on which we base the processing of your personal data.

Destruction of data and storage duration

We always delete or block your personal data whenever the purpose of the storage is omitted. However, it can also be stored if this is provided for by the legal requirements to which we are subject, for example with regard to statutory retention and documentation obligations. In such a case, we will delete or block your personal data after the end of the respective requirements.

Data processing with general use of our offers

Information about the usage and communication device you are using

Each time you access our online and mobile offers, we collect the following information about the device you are using: the IP address, the request from your browser, and the date and time of this request. In addition, the status and the amount of data transferred are recorded as part of this request. We also collect product and version information about the browser used and the operating system of the device, as well as the Internet service provider. We continue to track which website accessed the service.

The legal basis for the processing of this data is Art. 6(1)(f) GDPR.

We process this data so that the content, for example the website, can be displayed on your device. In addition, we use the data for the operation of the online and mobile services and to detect and eliminate errors, to determine the utilisation of the online and mobile services and to make adjustments or improvements.

At the same time, these purposes justify the legitimate interest within the meaning of Art. 6(1)(f) General Data Protection Regulation (GDPR).

The IP address of your device will be stored only for the time of use of the online or mobile offer and then deleted or shortened. The data is stored for a limited period of time.

Use of cookies

We use cookies. These are small text files that are stored on your computer and that store certain settings and data for sharing with us online about your browser. A cookie usually contains the name of the domain from which the cookie file was sent, as well as information about the age of the cookie and an alphanumeric identifier. Depending on content and storage duration, there are different types of cookies. Most of the cookies we use are so-called "session cookies", which are deleted when you end your browser session. In addition, there are some long-lasting cookies by which we are able to recognise you as a visitor. Many cookies come directly from us, in addition, the storage and evaluation of individual cookies come from service providers (so-called "third-party cookies").

We inform you about the use of cookies in advance with a corresponding note on a banner.

Some cookies are technically required in order to enable you to use our online and mobile services. These cookies allow us to collect and store the following data:

Language settings
Search settings
Contents of an online form
Information for identifying or authenticating the user
Products in the shopping cart
Products on the notepad
Products from the purchase consultant

In addition, on our website, we use cookies that allow an analysis of your user behaviour, so-called analysis cookies. These cookies allow us to collect and store the following data:

Frequency of page views
Searches
Use of Internet page functions

Your data collected by means of cookies are pseudonymised so that the data cannot be matched to the respective user.

The legal basis for the processing of data by means of cookies is Art. 6(1)(f) GDPR.

Cookies allow us to recognise your computer and make any presets available immediately. Cookies help us to improve the online offer and offer you a better and more user-friendly service. The use of cookies is necessary to make the use of our online offers easier. Some features can only be offered through the use of cookies. This concerns the search, online forms, customer account, shopping cart and notepad.

We use analysis cookies to improve and optimise the quality of our online offers and their content.

At the same time, these purposes justify the legitimate interest within the meaning of Art. 6(1)(f) General Data Protection Regulation (GDPR).

The technically necessary cookies we use are so-called session cookies, which are automatically deleted after the end of the browser session. The remaining cookies are stored on your computer. You can delete these saved cookies yourself at any time. Most browsers are also set to automatically accept cookies. However, you can disable the storage of cookies or set your browser to notify you when cookies are sent. Please note that you may be limited or unable to use our online service if you refuse to accept cookies.

To analyse the user behaviour for the purposes mentioned above, we use the following programs, which in turn use cookies as explained. The stored data will be deleted as soon as it is no longer needed for the purposes mentioned.

Google Analytics

We use Google Analytics for statistical analysis. Google Analytics is a web analytics service provided by Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94034, USA ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and Internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by using a corresponding setting on your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
For more information, see http://tools.google.com/dlpage/gaoptout?hl=de or http://www.google.com/intl/de/analytics/privacyoverview.html (general information about Google Analytics and privacy). We point out that on our website Google Analytics was extended under the code "anonymizeIp ();" in order to anonymise the IP addresses, whereby the last octet is deleted.

Retargeting and Remarketing

Retargeting or remarketing refers to technologies in which users who have previously visited a certain website are shown appropriate advertising even after leaving this website. For this purpose, it is necessary to recognise Internet users beyond their own website, for which purpose cookies of the corresponding service providers are used. In addition, the previous usage behaviour is considered. For example, if a user views certain products, they may later display these or similar products as advertisements on other websites. It is personalised advertising that is adapted to the needs of each user. It is not necessary for this personalised advertisement to be identified beyond the recognition of the user. The data used for the retargeting or remarketing will therefore not be merged with other data.

We use such technologies to display ads on the Internet. We use third-party providers to deliver such ads. We use, among other things, offers from Google, which allows an automatic display of interesting products for the Internet user. This function is implemented by cookies. For more information about this technology, see Google Privacy Policy under https://policies.google.com/privacy?hl=de: The installation of cookies for Google Remarketing and Google AdWords Conversion Tracking can be prevented by setting the respective browser software by accessing the website http://www.google.com/policies/privacy/ads/ and changing the corresponding setting.

The site uses Google Retargeting Tags, Appnexus and Performance Profiles to promote Miele products. The retargeting JavaScript codes implemented on this website store a cookie on the user's computer for the purpose of retargeting. At a later date, the user will be provided with Miele banners or text ads, provided that the user acts on Google Search websites as well as Google's Display Networks, Appnexus and Performance Profiles. All data is recorded anonymously so that it is not possible to draw any conclusions about specific persons. Users can opt out of retargeting functionality by modifying the Google Remarketing Tags display or disabling retargeting. Alternatively, users may disable the use of third-party cookies by using the network advertising initiative's opt-out page or object to each network individually.

Registration

You can register as a user in our online and mobile offers. To do this you must enter the data requested, for example name, address and e-mail address. We also record the date and time of registration and the IP address. As part of the registration process, we obtain your consent regarding the use of the data.

The legal basis for the processing of data for registration is Art. 6(1)(a) GDPR. Insofar as you register for the fulfilment or initiation of a contract with us, the legal basis for the processing of the data is additionally Art. 6(1)(b) GDPR.

Registration is required to fulfil or initiate a contract with us for certain services.

The data will be stored by us for as long as necessary to fulfil the contract. In addition, we store this data for the fulfilment of post-contractual obligations and due to commercial and tax retention periods for the statutory period. This retention period is usually 10 years at the end of the respective calendar year.

Order processing for orders via our online shop

We use your personal data for orders only within our company and affiliated companies as well as in the order processing company.

For the order processing we work together with different companies, which are responsible for payment processing and logistics. We ensure that our partners comply with the data protection regulations. This means that we pass on your address data (name and address) to the respective transport company, which then delivers the ordered products to you.

The legal basis for this is Art. 6(1)(b) GDPR. The processing of your personal data is required to fulfil the contract with you.

Payment processing for orders, PayPal, Sofortüberweisung

Depending on the chosen payment method, the payment processing for orders may take place through the involvement of a service provider.

When paying by credit card, your necessary data such as name, address and the purchase data will be forwarded to the respective credit card company.

If you pay via PayPal, you will be redirected to PayPal's website via a link. Your personal data will be processed. This data relates to your name, your address, your e-mail address, any telephone numbers and account or credit card information. Please refer to the General Terms and Conditions, Terms of Use and Privacy Policy of PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg on the website: www.paypal.com.

If you pay by Sofortüberweisung, you will be forwarded to the website of Sofortüberweisung, a service of Sofort GmbH, Theresienhöhe 12 in 80339 München, which is part of the Klarna Bank AB (publ) Sveavägen 46, 111 34 Stockholm, Sweden. Your personal data will be processed. This data relates to your name, your address, your e-mail address, any telephone numbers and account or credit card information. Please refer to the General Terms and Conditions, Terms of Use and Privacy Policy of Klarna, which can be found under: https://www.klarna.com.

The legal basis for the payment processing is Art. (6)(1)(b) GDPR. The processing of your personal data is required to fulfil the contract with you.

Additional processing of data using the apps offered by Miele

The following data is processed when using the apps:

Registration data
Customer number, Miele Account
Serial number of the device(s)
Functional characteristics of the devices, device master data
Device usage data
Device status data
App usage data
Personally identifiable features for telecommunications

To be able to use the Miele@mobile app comprehensively, certain system permissions are required. At the beginning of the use of the app and/or only when using the respective function, you will be requested to grant the corresponding authorisations. Please note, however, that proper use of the app requires access to certain features of your mobile device (smartphone or tablet) and access to your personal information.

The Miele@mobile app is available in so-called app stores (Google Play Store and Apple App Store) operated by third parties. The download of the app usually requires prior registration at the respective app store. We have no influence on the personal data collected, processed and used in this context. The responsible body is in this context solely the operator of the respective App Store.

The legal basis for the processing of the data is the consent required by Art. 6(1)(a) GDPR. Insofar as the processing of the data is required to fulfil the services offered by the respective app, the legal basis for this is additionally Art. 6(1)(b) GDPR. Furthermore, device usage data will be evaluated anonymously so that our products and the app can be continuously optimised. The legal basis for this is Art. 6(1)(f) GDPR, whereby the optimisation of the product and the service justifies our legitimate interest.

We process the data for the following purposes:

To improve our product and service offerings (for example, programs used and other functions of the household appliance and the app)
To contact you for the purposes of targeted offers of services and products tailored to your needs
For the elimination or prevention of disturbances
To provide and improve the usability of the app
To provide services provided by the app

The data is stored by us only as long as it is necessary for the fulfilment of the respective purpose.

Additional processing of data when using BlueHorizon

As part of the fulfilment of the lease, we process the following personal data via the Blue Horizon Portal:

Name
Address
E-mail address
IP address
Customer number
Serial number of the device(s)
Functional characteristics of the devices
Device usage data

The data is processed for the purpose of fulfilling the "BlueHorizon" rental agreement. The legal basis for this is Art. 6(1)(b) GDPR. We combine the user master data known by you (first and last name, address, e-mail) with the present device master data (e.g. serial number of the device) in order to allocate the device usage to your account within the framework of the rental agreement. We particularly need the device usage data (e.g. basic settings, program selection, program setting, program usage) to calculate the rent and the time of the next laundry delivery.

Furthermore, the usage data from the interaction with the BlueHorizon portal is tracked and device usage data is evaluated so that the BlueHorizon portal and product can be optimised on an ongoing basis. The legal basis for this is Art. 6(1)(f) GDPR, whereby the optimisation of the service justifies our legitimate interest.

The data is stored with us only as long as is necessary for the fulfilment of the contract and for the purpose.

Additional processing of data when using our offer at Alexa Skills

The following data is required to use Miele Skills:

Registration data
Miele customer number
Serial number of the device(s)
Functional characteristics of the devices
Personally identifiable features for telecommunications
Device status of the Miele home appliance

Miele also uses services provided by Amazon Europe Core S.à.rl, resident at 5, Rue Plaetis, L-2338 Luxembourg, to collect anonymous user metrics and server logs to detect errors and improve user experience. These are the number of functions used and the frequency of use, as well as error messages. This data is evaluated anonymously by Miele. The Amazon.com Privacy Policy can be read at the following link: https://www.amazon.de/gp/help/customer/display.html?nodeId=3312401

The Miele Skill is available at the Amazon Alexa Skill Store, which is powered by Amazon. Activation of the skill and general use of Amazon Alexa usually requires prior registration with Amazon. We have no influence on the personal data collected, processed and used in this context. The responsible body is in this context solely Amazon.

We process the data for the following purposes:

To ensure the interaction of the Miele device with the Alexa device
To offer you the appropriate service within Alexa Miele Skills
To improve our product and service offerings (for example, programs used and other functions of the household appliance and the app)
To contact you for the purposes of targeted offers of services and products tailored to your needs
To provide and enhance the user-friendliness of Alexa Miele Skills
To ensure the interaction of the Miele device with the Alexa device
To offer you the appropriate service within Alexa Miele Skills

The data is stored by us only as long as it is necessary for the fulfilment of the respective purpose.

Application portal

You can apply to work for us through the applicant portal and you can submit all necessary information and documents there. You can use the online form and send us your application documents. The use of the applicant portal is voluntary; you can also send us your application in other ways, for example by e-mail or by post.

Upon receipt of an application via the applicant portal, your documents will be forwarded to the responsible employees electronically. Insofar as you have applied for an advertised position, the documents will be automatically deleted six months after completion of the recruitment procedure, provided deletion does not conflict with any other legitimate interests. Such legitimate interests in this sense are, for example, proof requirements in a procedure under the General Equal Treatment Act (GETA). In the case of an application without reference to an advertised position (unsolicited application), the application will be kept for as long as there is a possibility that the application may be of interest. At any time you have the option of requesting the deletion of your application prior to expiry of the scheduled retention periods. In the case of a successful application, the transmitted data will be stored for the purpose of the employment relationship in compliance with the legal requirements. In all other cases, the legal basis for storing your application data is your consent in accordance with. Art. 6(1) lit. (a) GDPR.

Communication with us

You can contact us in various ways, including through the contact form on our website. We also inform you regularly with our newsletter by e-mail.

Newsletter

When registering for our newsletter, your e-mail address will be used for your own advertising purposes until you unsubscribe. You will receive regular information via e-mail on current topics as well as e-mails for special reasons, for example, special promotions. The e-mails may be personalised and customised based on our information about you.

If you have not given us your consent in writing, we will use the so-called double-opt-in procedure for registering for our newsletter, i.e. we will only send you a newsletter by e-mail if you have previously expressly confirmed to us that we should activate the newsletter dispatch. We will then send you a notification e-mail asking you to confirm that you wish to receive our newsletter by clicking on a link in this e-mail.

The legal basis for processing your data is your consent in accordance with Art. 6 (1) lit. (a) GDPR, if you have explicitly registered for the newsletter. In accordance with legal requirements, it may also be possible for you to receive our newsletter from us without your explicit consent or for us to contact you by e-mail, because you have ordered goods or services from us. In this context your e-mail address and you have not objected to receiving information by e-mail. In this case, our legitimate interest in transmitting direct mail is pursuant to Art. 6(1) lit. (f) GDPR.

If you altogether no longer want to receive newsletters from us, you can revoke your once given consent at any time with effect for the future or object to the further receipt of the newsletter without incurring any costs other than the transmission costs according to the basic rates. Simply use the unsubscribe link included in each newsletter or send a message to us or our Data Protection Officer.

Contact

You can contact us by phone via our customer hotline, by e-mail, by chat or by post. If you would like to use one of these contact options, we collect the personal data that you provide us with via the selected contact option. This can be your name, address, e-mail address, customer number and telephone number. You can decide for yourself which information you want to give us about the contact options.

We process this data solely for the purpose of being able to answer or process your enquiry or request.

As far as you would like to use the contact form in our online offer, we collect the personal data that you provide in the contact form, in particular your name and e-mail address. In addition, we store the IP address as well as the date and time of the request. We process the data transmitted via the contact form exclusively for the purpose of being able to answer your enquiry or request.

Legal basis of the use of contact options, revocation

The legal basis for the processing of the data when using the offered contact options is your consent according to Art. 6(1)(a) GDPR. You can revoke your consent at any time. After the matter has been processed by us, the data is first stored in the event of any queries. A deletion of the data can be demanded at any time, otherwise the deletion takes place after completion of the matter. We will delete the data immediately if we are not obliged to store it due to commercial or tax regulations.

Social Media

In our online and mobile offer you will find links to the social network Facebook as well as to our YouTube channel. The links are indicated by the respective logo of the provider.

Clicking on the links opens the corresponding social media pages for which this Privacy Policy does not apply. For details of the applicable provisions, please refer to the respective Privacy Policies of each provider. You can find them under:

Facebook: http://www.facebook.com/policy.php

YouTube: https://www.google.de/intl/de/policies/privacy/

Your rights

According to GDPR, the persons concerned have different rights. If you want to assert this or want to receive further information, please feel free to contact us at any time.

The affected rights include in particular:

Right to information: According to Art. 15 GDPR, you can request a confirmation as to whether personal data concerning you is being processed by us. If such processing is available, you may also request further information about the processing from us.
Right to rectification: In accordance with Art. 16 GDPR, you are entitled to rectification and/or completion if the processed personal data concerning you is incorrect or incomplete.
Right to restriction of processing: Under certain conditions, you may request, pursuant to Art. 18 GDPR, to restrict the processing of your personal data.
Right to cancellation: According to Art. 17 GDPR, you also have the right under certain circumstances to demand the deletion of your personal data stored about you.
Right to data portability: In accordance with Art. 20 GDPR, you are also entitled, under certain conditions, to receive the personal data that you have provided in a structured, common and machine-readable format and to transmit it without any obstruction from us to another person in charge.

If your personal data is based on legitimate interests and is processed in accordance with Art. 6(1)(1) lit. (f) GDPR, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 GDPR, provided there are reasons for this arising from your particular situation.

Complaints

If you believe that the processing of your personal data by us does not comply with this Privacy Policy or the applicable Privacy Policy, you may complain to our Data Protection Officer. The Data Protection Officer will then examine the matter and inform you of the result of the test. In addition, you also have a right of appeal to a supervisory authority.

Further information

Transfer of data to third parties

In principle, we do not transmit personal data to third parties outside the purposes explained in this Privacy Policy. However, as far as we are obliged by law or by court order, we will forward your data to the authorities entitled to receive information.

Links to other websites

Our online offer contains links to other websites. These links are usually marked as such. We have no influence on the extent to which the linked websites comply with the applicable data protection regulations. We therefore recommend that you also inform yourself as to the respective Privacy Policies of other websites.

Changes to this Privacy Policy

The status of the Privacy Policy is indicated by the date (below). We reserve the right to change this Privacy Policy at any time with future effect. A current version is available directly from the online offer. Please look up the online offer regularly and find out about the current Privacy Policy.

Status of this Privacy Policy: May 2018

Adform

To improve the comfort and quality of our services, we use conversion tracking and retargeting technology, both services provided by Adform ApS, Wildersgade 10B, 1, 1408 Copenhagen K, Denmark, Denmark.

Our online offers use adform conversion tracking. The temporary conversion tracking cookie is set when a user contacts an Adform ad.

Users who do not wish to participate in tracking may disable the cookie from Adform via their Internet browser or object to data collection and storage at any time for the future here (https://site.adform.com/datenschutz-opt-out/). Cookies already stored on your computer can be deleted in your browser or deleted by deleting temporary Internet pages.

Our online offers use Adform retargeting technology. This makes it possible to target those Internet users who have already taken an interest in our website and our products on websites of our partners. The insertion of the advertising material takes place during retargeting on the basis of a cookie-based analysis of the previous user behaviour. This is a temporary cookie that expires after 60 days. If you do not want to be shown interest-based advertising by Adform, you may opt out of collecting and storing data for the future here (https://site.adform.com/datenschutz-opt-out/) at any time. For more information about Adform's Privacy Policy, see: https://site.adform.com/datenschutz-opt-out/

The legal basis for this is Art. 6(1)(f) GDPR, whereby the improvement of comfort and quality of our online offers justifies our legitimate interest.

Amazon Conversion Pixel and Amazon Remarketing Pixel

Our online offers use Amazon Web Analytics services Amazon Conversion Pixel and Amazon Remarketing Pixel functions. The provider, respectively, is Amazon.com, Inc., 410 Terry Ave. North Seattle, WA, United States. The Amazon Conversion Pixel and the Amazon Remarketing Pixel also use cookies that are stored on your computer that allow us to analyse the use of the Website by you, as well as personalised advertising.

You can prevent the storage of cookies by using a corresponding setting on your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also prevent Amazon from collecting the data generated by the cookie and related to your use of the website, as well as the processing of such data by Amazon, by clicking on this link and selecting the setting "Do not personalise Ads by Amazon for this Internet Browser": https://www.amazon.de/adprefs. Alternatively, you can select the appropriate settings at http://www.youronlinechoices.com/en. An opt-out cookie will then be set in your browser, which prevents the future collection of your data by the Amazon Pixels when visiting our website. This opposition is valid as long as you do not delete the opt-out cookie.

The legal basis for this is Art. 6(1)(f) GDPR, whereby improving the comfort and quality of our services justifies our legitimate interest.

Facebook Custom Audiences

Our online offers use the Facebook Customer's remarketing feature "Custom Audiences" ("Facebook"). This allows users of the website to be shown interest-based advertisements ("Facebook Ads") as part of their visit to the social network Facebook or other websites that also use the process. We are interested in showing you advertisements that are of interest to you in order to make our online offers more interesting to you. The legal basis for the processing of your data is Art. 6(1)(1) lit. (f) GDPR.

Due to the marketing tools used, your browser automatically establishes a direct connection to the Facebook server. We have no influence on the extent and further use of the data collected through the use of this tool by Facebook and therefore inform you that according to our knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have accessed the corresponding website of our online services or have clicked on an ad from us. If you are registered with a service of Facebook, Facebook can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, there is a chance that the provider will find out and store your IP address and other identifying features.

Disabling the "Facebook Custom Audiences" feature is available to logged-in users at https://www.facebook.com/settings/?tab=ads#_.

For more information about data processing through Facebook, please visit https://www.facebook.com/about/privacy.

Social media plugins

Our online offers use the social media plug-in of the social network Facebook. Facebook will be available at www.facebook.com, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, and at www.facebook.dk operated by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook").

An overview of Facebook plug-ins can be found here: http://developers.facebook.com/docs/plugins; You can find further information on Facebook's Privacy Policy at the following link: www.facebook.com/policy.php

Facebook may receive the information that you have accessed the corresponding website of our online service and possibly interacted with the plug-in. By activating the plug-in, your personal data will be saved and sent to Facebook in the USA.

We have no influence on the collected data and data processing operations, nor are we aware of the full extent of data collection, the purpose of the processing, or the retention periods. We also have no information on how to delete the data collected by Facebook.

Facebook stores the data collected about you as usage profiles and uses them for purposes of advertising, market research and/or tailor-made website design. Such an evaluation is carried out in particular (also for non-logged-in users) for the presentation of needs-based advertising and to inform other users of the social network about your activities on our website. You have a right to object to the formation of these user profiles, whereby you must exercise this right to Facebook.

Through the plug-ins we offer you the opportunity to interact with the social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6(1)(1) lit. (f) GDPR.

You can completely prevent the plug-ins from being loaded using add-ons for your browser, so-called script blockers.

AppNexus

Our online services use AppNexus, a service provided by AppNexus Inc., 28 W 23rd Street, 4th floor, New York, New York - 10010, USA. Among other things, AppNexus uses cookies that are stored on your computer, which allows an analysis of the use of the website, and counts pixels. In the context of the use data, in particular IP address and user activities, these can be transmitted to a server of the company AppNexus Inc. and stored there. AppNexus Inc. may transfer this information to third parties, if required by law or as far as processing of this data by third parties takes place. You can prevent the collection and transfer of personal data (in particular your IP address) and the processing of this data by disabling the execution of JavaScript in your browser or installing a tool such as 'NoScript'. For more information, see the AppNexus Privacy Policy (https://www.appnexus.com/en/company/platform-privacy-policy). You can also opt-out for AppNexus at the following address: https://www.appnexus.com/en/company/platform-privacy-policy#choices.

The legal basis for this is Art. 6(1)(f) GDPR, whereby the improvement of comfort and quality of our online offers justifies our legitimate interest.

DoubleClick

Our online offers use DoubleClick (www.doubleclick.com) by Google Ireland Limited, Gordon House, Mountain View, Barrow St Dublin 4 Ireland ("Google"), which uses technology to showcase advertisements relevant to you. If you do not want to continue collecting anonymous data from Doubleclick, you can opt-out here: https://www.google.com/settings/ads/onweb#display_optout

This opt-out cookie deletes the previously stored information and prevents further information gathering.

The legal basis for this is Art. 6(1)(f) GDPR, whereby the improvement of comfort and quality of our online offers justifies our legitimate interest.

Quisma

Our online offers use the services of Quisma GmbH, Rosenheimer Straße 145d, 81671 Munich, Germany. The Quisma Tracking Pixel collects pseudonymised information about the visit history of the users in order to understand the actions of the users. The generated cookies store exclusively pseudonymous information under a randomly generated user ID (pseudonym). To determine a coarse geoposition, the IP address of the user is analysed for a short time. This IP address is completely anonymised after completion of the analysis via a privacy-compliant shortening. A concrete matching to persons, or an exact address, is not possible at any time. At any time, you may object to the setting of the cookie and thus the tracking by Quisma technology by downloading and installing the opt-out cookie (http://privacy.quisma.com/uk/cookie-opt-out/). Further information can be found in the Quisma Privacy Policy (https://privacy.quisma.com/datenschutz/quisma-websites/).

The legal basis for this is Art. 6(1)(f) GDPR, whereby the improvement of comfort and quality of our online offers justifies our legitimate interest.

Datasikkerhed

Miele & datasikkerhed

Som producent af kvalitetsprodukter med lang levetid stiller Miele ligeledes høje krav til data- og internetsikkerheden på sine produkter med internettilslutning, apps og webapplikationer. Selv om vi gør alt for at identificere og eliminere svagheder på forhånd, kan der på trods af alle disse forebyggende foranstaltninger aldrig opnås 100 procent sikkerhed ved brugen af informationsteknologi.

Derfor er Miele interesseret i at modtage information fra dig om mulige eller opdagede risici ved datasikkerheden, som du måtte have konstateret ved brugen af vores produkter med internettilslutning, apps eller webapplikationer.

Til rapportering af svagheder samt information om internetsikkerhed hos Miele, bedes du venligst bruge vores internationale internetside under følgende link:

https://www.miele.com/de/com/cybersicherheit-5047.htm

Også selv om du ikke er helt sikker, vil vi behandle din henvendelse og kontakte dig, hvis vi har flere spørgsmål.

Cookies

Cookiepolitik

Sidst opdateret: Juli 2022 Miele.dk anvender såkaldte cookies på denne hjemmeside. I denne politik forklarer vi i detaljer, hvilke typer cookies Miele anvender, hvilke data der behandles af dem, cookiernes levetid samt dine rettigheder i forbindelse med cookies. Dine nuværende indstillinger vedrørende cookies kræver samtykke:

Analyse

Marketing

Du har ret til at tilbagekalde dit samtykke når som helst.

1. Generel forklaring

Cookies er små tekstfiler, der lagres på din computer eller enhed, når du benytter vores hjemmesider. Når du går ind på Mieles hjemmeside, bliver en cookie måske lagret i dit system. Den indeholder en individuel streng af tegn, der kan bruges til at identificere din browser næste gang, du går ind på hjemmesiden. Der er to elementære typer cookies:

Midlertidige cookies: Disse cookies, også kaldet sessionscookies, gemmes midlertidigt på din computer eller enhed under dit besøg på vores hjemmeside og slettes derefter.

Vedvarende cookies: Disse cookies bliver på din computer i en længere periode.

Generelt bruger Miele forskellige internetteknologier (fx cookies, Java-script) for at gøre det lettere for dig at bruge Mieles internetapps og for at optimere dem. Det betyder, at de bruges til:

At identificere dig, når du logger ind på vores webshop, og for at sikre, at gyldige sikkerhedsstandarder, der er optimeret til dig, overholdes.

At hjælpe os med at huske de produkter, du har lagt i din indkøbskurv eller sat på din notesblok.

At vise dig antallet af produkter, du har lagt i din indkøbskurv eller sat på din notesblok på hjemmesiden.

At minde os om dit foretrukne sprog, så du nemmere kan navigere på vores sider.

At analysere data såsom evaluering af antallet af besøgende på vores hjemmeside eller de mest besøgte hjemmesider. Vi bruger resultaterne fra analysen til det formål at optimere vores hjemmeside.

Ved at ændre cookieindstillingerne i din internetbrowser kan du deaktivere eller begrænse overførslen af cookies. Du kan når som helst slette allerede lagrede cookies. Yderligere browser-specifik information om, hvordan man sletter cookies, kan læses her:

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11-win-7
Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://help.apple.com/safari/mac/8.0/#/sfri11471

Men vær venligst opmærksom på, at hvis du deaktiverer cookies, kan det være, at du ikke længere kan bruge alle hjemmesidens funktioner. I menuen i de fleste browsere finder du mulighed for at indstille brugen af cookies. En browser har typisk følgende indstillingsmuligheder:

Se cookies,

Tillad cookies,

Deaktivér alle eller bestemte cookies,

Deaktivér alle cookies, når browseren lukkes,

Blokering af cookies,

Send notifikation, når en cookie skal indstilles,

Modvilje mod sporing af web-analyse (frameldelse).

Når du går ind på vores hjemmeside, vises et banner med oplysninger om anvendelsen af cookies, og du bliver spurgt, om du vil give samtykke til cookies, der kræver samtykke. Du kan til enhver tid tilbagekalde dit samtykke med virkning for fremtiden, hvilket vi forklarer i detaljer i denne cookiepolitik.

2. Google Tag Manager

På vores hjemmeside bruger vi tag management-tjenesten Google Tag Manager, som leveres af Google Ireland Ltd., Gordon House, Barrow Street, Dublin. Google Tag Manager giver Miele mulighed for hurtigt og nemt at opdatere målekoder og relaterede kodefragmenter, der samlet set kaldes tags, på hjemmesider eller mobilapps. Når det lille segment af en Tag Manager-kode er blevet tilføjet til et projekt, kan hjemmesiden nemt og sikkert implementere analyse- og målingstagkonfigurationer fra et webbaseret brugerinterface.

Google Tag Manager hjælper os med at implementere og administrere cookies og tracking tags. Google Tag Manager bruger ikke egne cookies, men Google Tag Manager aktiverer andre cookies og tracking tags, hvis og i det omfang du udtrykkeligt har givet dit samtykke til anvendelsen af sådanne cookies og tracking tags. Du kan finde detaljeret information om hver af disse cookies og tracking tags i vores meddelelse om cookies. I forbindelse med anvendelsen af Google Tag Manager behandler vi og Google din ip-adresse og en unik identifikator. Det kan ske, at dine data bliver behandlet uden for EU. For at sikre et passende databeskyttelsesniveau er Google og vi blevet enige om de standardkontraktbestemmelser, som Europa-Kommissionen har offentliggjort. Retsgrundlaget for brugen af Google Tag Manager og relaterede databehandlingsaktiviteter er vores legitime interesse, art. 6, stk. 1, litra f, GDPR.

3. Teknisk nødvendige cookies (essentielle cookies)

Essentielle cookies er nødvendige for at kunne navigere på hjemmesiderne og bruge deres funktioner såsom adgang til registreringsdelen eller brugen af vores chat. Uden disse cookies ville visse af hjemmesidens funktioner ikke være mulige.

Retsgrundlaget for behandlingen af personoplysninger ved brug af teknisk nødvendige cookies er vores legitime interesse, artikel 6, stk. 1, litra f, GDPR. Den legitime interesse er, at denne behandling er nødvendig for at kunne navigere på hjemmesiderne og bruge deres funktioner. Data indsamlet ved teknisk nødvendige cookies bruges ikke til at oprette brugerprofiler.

Essentielle cookies kan ikke deaktiveres. De essentielle cookies, vi bruger, er som regel såkaldte sessionscookies, der som regel automatisk slettes, efter browsersessionen afsluttes.

3.1 Gigya

Nogle essentielle cookies leveres og/eller tilgås af tredjeparter. Vi bruger fx en række nødvendige cookies, som leveres og/eller anvendes af Gigya, og som er nødvendige for, at hjemmesiden kan fungere korrekt. Gigya tilbyder en platform til håndtering af kundeidentitetsstyring, herunder kundeprofiler, præferencer, tilmeldelser og samtykkeindstillinger.

3.2 Digital Miele-assistent - Chatbot e-bot7

På vores hjemmeside bruger vi Digital Miele-assistent, en såkaldt chatbot, leveret af vores tekniske serviceudbyder, e-bot7 GmbH, Perusastraße 7, 80333 München. For at kunne stille vores chatbot-funktion til rådighed skal vi bruge teknologier kaldet “Sessionslagring” og “Lokal lagring”, især til teknisk godkendelse, gendannelse af chathistorikken og analytiske/kvalitetssikringsformål. Uden sådanne teknologier er chatbot-tjenesten ikke brugbar. Disse teknologier vil kun blive brugt, hvis du aktivt anmoder om at bruge chatbot-tjenesten. Find mere detaljeret information om e-bot7 og databehandlingsaktiviteter relateret til brugen af chatbot-funktionen i vores meddelelse om databeskyttelse.

3.3 Neocom.ai – Købervejledning

På vores hjemmeside bruger vi guidet-salg-servicen, en såkaldt købervejledning, leveret af vores serviceudbyder, Neo Commerce GmbH, Max-Bill-Str. 8, 80807 München, Tyskland (“Neocom”). For at kunne give dig vores guidet-salg-service skal vi bruge en teknologi kaldet “Session storage” for at gruppere flere anvendelser af guidet-salg-servicen i én browsersession. Uden en sådan teknologi er guidet-salg-servicen ikke brugbar. Denne teknologi vil kun blive brugt, hvis du aktivt anmoder om at bruge guidet-salg-servicen. Du kan finde mere detaljerede oplysninger om Neocom og databehandlingsaktiviteter relateret til brugen af guidet-salg-servicen i vores fortrolighedserklæring.

3.3 Yderligere oplysninger

Du kan finde yderligere oplysninger i følgende tabel:

Navn	Tredjepart	Formål	Bevaringsperiode
Ebot7/webchat/env (Sessionslagring)	e-bot7 GmbH	Information om chatapplikationens implementeringsmiljø	Session
Ebot7/webchat/config (Sessionslagring)		Oplysninger om versionen af chatapplikationen	Session
Chat-jwt (Lokal lagring)		Sessionstoken til teknisk godkendelse af brugeren (anonymiseret ID)	Ubegrænset (men godkendelsestokenet er ugyldigt efter 24 timer)
convId_ (Lokal lagring)		Samtale-ID for at gendanne chathistorikken (anonymt ID)	Ubegrænset (men godkendelsestokenet er ugyldigt efter 24 timer)
Eb7UUID: (Lokal lagring)		Analyse-ID til at spore åbning, indlæsning og lukning af chatvinduet (anonymt ID)	Ubegrænset (men godkendelsestokenet er ugyldigt efter 24 timer)
gig_bootstrap_<apiKey>	Gigya	Intern cookie til Web-SDK'en, og den bruges til at logge ind	12 måneder
gig_canary		Indikerer, om klienten bruger canary-versionen af Web-SDK'en.	1 år (kun aktiv ~3 dage)
gig_canary_ver		Navnet på versionen af Web-SDK'ens canary-version.	1 år (kun aktiv ~3 dage)
Gmid		Anvendes til at identificere brugeren, der er logget ind	12 måneder
Gig_hasGmid		Intern cookie til Web-SDK'en, og den bruges til at logge ind	12 måneder
cookieUse	Ikke relevant	Administration af cookiesamtykke	6 måned
ds-session-id	Ikke relevant	Et unikt nummer, som en hjemmesides server tildeler en bestemt bruger for den pågældende brugers besøgstid	Session
JSESSIONID	Ikke relevant	Platforms-sessionscookie til generelle formål, bruges af hjemmesider, der er skrevet i JSP. Anvendes normalt til at bevare en anonym brugersession af serveren.	Session
Shop_domestic_dk	Ikke relevant	Denne cookie lagrer oplysninger for at huske brugere, der er logget ind, og deres medlemsstatus.	Session
apiDomain_<apiKey>	gigya.com	Det delte domæne, som API-kald for alle sider i en gruppe skal sendes til.	12 måneder
gac_<APIKey>	Ikke relevant	Anvendes til at aktivere server-indledt login.	Den indstilles af implementeringen og ryddes, når den konsumeres af Web-SDK'en
_gig_APIProxy_enabled	Ikke relevant	Anvendes til at indikere, om der skal bruges APIProxy eller ej.
_gig_comments_nickname	Ikke relevant	Kommenterer gæstens navn.	12 måneder
_gig_comments_email	Ikke relevant	Kommenterer gæstens e-mailadresse.	12 måneder
_gig_comments_cb_<provider>	Ikke relevant	Husker, om en udbyders afkrydsningsfelt er blevet krydset af af brugeren.	12 måneder
_gig_comments_selected_<provider>	Ikke relevant	Husker, om en udbyders afkrydsningsfelt er blevet krydset af af brugeren.	Ikke relevant
_gig_comments_selected_providers	Ikke relevant	De Share-udbydere, der blev valgt sidst.	12 måneder
_gig_comments_locked	Ikke relevant	Husker, om en gæstebruger har skrevet mindst én kommentar.	12 måneder
_gig_comments_sort	Ikke relevant	Sidst valgte brugertype.	12 måneder
_gig_comments_is_guest	Ikke relevant	Indikerer, at brugeren kommenterer som gæstebruger.	12 måneder
gig-comments	Ikke relevant	ID'er fra kommentarer, der er afmærket med flag af brugeren.	-

(Lokal lagring)
gig_debug	Ikke relevant	Anvendes til at aktivere debug UI.	2 sekund
_gig_dbgConsole_log	Ikke relevant	Anvendes til at aktivere logning af debugging.	3 sekund
_gig_email	Ikke relevant	Sidst benyttede e-mailadresse i Share (når en e-mail sendes).	12 måneder
_gig_gmidt	Gigya domæne	Brugercookie.	30 min

(Lokal lagring)
_gig_llu	Ikke relevant	Sidste brugernavn til login-udbyder til login-skærmen “Velkommen tilbage”.	12 måneder
_gig_llp	Ikke relevant	Sidste login-udbydernavn til login-skærmen “Velkommen tilbage”.	12 måneder
_gig_lt / glt_<APIKey>	Ikke relevant	Login-token til godkendelse.	Kan konfigureres på gigya-side
gig_last_ver_<APIKey>	Ikke relevant	Sidste tidspunkt sessionen verificeres, når webstedet bruger verifyLoginInterval-egenskaben for global CONF til at udløse genbekræftelse.	12 måneder
gig_loginToken_<APIKey>	gigya.com	Gigyas Single Sign On (SSO) gruppelogin-token.	12 måneder
gig_loginToken_<APIKey>_exp	gigya.com	SSO-udløb.	12 måneder
gig_loginToken_<API_KEY>_revoked_tokens	gigya.com	Tilbagekaldte login-tokens i en SSO-gruppe. Angiver i SSO-scenarier til web SDK'et, at det aktuelle token er blevet tilbagekaldt, så brugeren logges ud.	12 måneder
gig_loginToken_<APIKey>_session	gigya.com	Indikerer, om gruppelogin-token-sessionen stadig er aktiveret.	-
gig_loginToken_<APIKey>_visited	gigya.com	Anvendes til at holde styr på de besøgte sider inden for samme SSO-gruppe.	12 måneder
_gig_shareUI_cb_<provider name>	Ikke relevant	Husker, om en udbyders afkrydsningsfelt er blevet krydset af af brugeren.	12 måneder
_gig_shareUI_lastUID	Ikke relevant	Sidste Bruger-ID, der var logget ind.	12 måneder
_gigRefUid_<APIKey>	Ikke relevant	Sidste henvisers Bruger-ID.	12 måneder
_gig_ssoToken_<apikey>	Gigya domæne	SSO-token af API.	dynamik

(Lokal lagring)
_gig_ssoToken	Gigya domæne	SSO-token.	dynamik

(Lokal lagring)
gig_toggles	API-domæne	Denne værdi sendes til Gigya for at identificere de toggles, som backend-adfærden er afhængig af for at behandle den pågældende toggle.	-
gig3pc	Ikke relevant	Husker, om tredjepartscookies er blokeret for at undgå at tjekke hver gang.	48 timer
gig3pctest	Ikke relevant	En midlertidig cookie, der anvendes til at kontrollere, om cookies fra tredjeparter er blokeret.	1 sekund

(when using bypassCookiePolicy in the globalConf)
gigyaSettings	Ikke relevant	Lagrer brugerens Share-indstillinger lokalt.	-

( Local Storage)
glnk	API-domæne	Ticket til anden fase af login.	-1 dag (udløber cookien)
gmSettings	Ikke relevant	Lokalt gemte Loyalty-indstillinger.	-

(Lokal lagring)
gst		Server-ticket til anden fase af login.	30 minutter
GSLM_<siteID>	API-domæne	Session magic-cookie.	Ikke relevant
hasGmid	gigya.com	Intern cookie til Web-SDK'en	13 måneder
reactionState-down_<barId>	Ikke relevant	Pr. reaktion og barID - De sidste reaktioner, foretaget af brugeren.	for evigt

(Lokal lagring)
SAML_<SiteId>_<ExternalIdp.Name>	Gigya domæne	Denne cookie lagres af SAML SP for at administrere SAML-sessionsoplysningerne og især de parametre, der er nødvendige for at logge ud.	12 måneder
gltexp_<apikey>	Ikke relevant	Login-token udløb.	dynamik
_gig_<id>_cb	Ikke relevant	Tilbagekald til lytter.	12 måneder
__gigAPIAdapterSettings_<apikey>_<build>	Ikke relevant	WebSDKmir-indstillinger.	for evigt

(Lokal lagring)
gmid	Gigya domæne	Brugercookie.	for evigt

(Lokal lagring)
ua_<apikey>	Ikke relevant	COPPA (mindreårig).	24 timer
ucid	API-domæne	Unik computeridentifikator, der bruges til at generere rapporter og bruges af Web-SDK'en til at få et lagret svar.	13 måneder
ucid	Gigya domæne	Unik computeridentifikator til unik brugerrapportering.	for evigt
	Gigya domæne	Unik computeridentifikator til unik brugerrapportering.	for evigt
mielestorefrontRememberMe	Ikke relevant	Baseret på disse cookies er brugeren automatisk logget ind (baseret på de legitimationsoplysninger, der er angivet i Backoffice).	6 måneder
logglytrackingsession	Loggly	Analytisk/ydeevne	Session
acceleratorSecureGUID	Ikke relevant	På loginsiden bliver brugeren opfordret til at angive loginoplysninger. Når formularen sendes, kontrollerer serveren login og hashed adgangskode i forhold til databasen. Hvis der findes et match, gemmer systemet oplysningerne i HTTP-sessionen og returnerer en cookie acceleratorSecureGUID med den tilfældige værdi.	Session
SESSION_ID	Neocom	Generelt: Neocom.ai - Købervejledning Specifikt: Neocom gemmer en anonym sessionsidentifikator i sessionslageret for at gruppere flere anvendelser af tjenesten i én browsersession	Session

4. Analysecookies

Desuden bruger vi cookies på vores hjemmeside, som gør det muligt at analysere din brugsadfærd (såkaldte analysecookies). Med disse cookies indsamler og lagrer vi følgende data:

- Hyppighed af sidebesøg

- Søgeord

- Brug af hjemmesidefunktioner

Dine data, der indsamles ved hjælp af cookies, pseudonymiseres, således at det ikke længere er muligt at henføre dataene til den pågældende bruger uden yderligere data.

Denne behandling gør det muligt for os at forbedre kvaliteten af vores hjemmeside og dens indhold. Retsgrundlaget for denne behandling af data er samtykke i henhold til artikel 6, stk. 1, litra a, GDPR. Du kan til enhver tid tilbagekalde dit samtykke med virkning for fremtiden ved at administrere dine indstillinger øverst i denne politik.

Nogle analysecookies leveres og/eller tilgås af tredjeparter. Nedenfor beskrives nærmere oplysninger om de tredjeparter og deres værktøjer, som vi bruger analysecookies til.

De analysecookies, vi anvender, inkluderer:

4.1 Google

På vores hjemmeside anvender vi forskellige cookies til analyse- og/eller marketingformål, der leveres og/eller anvendes af Google Ireland Limited (“Google”), et selskab, der er registreret og reguleret i henhold til irsk lovgivning (registreringsnummer: 368047) med hjemsted i Gordon House, Barrow Street, Dublin 4, Irland (“Google”). Du kan finde yderligere information om disse Google-tjenester nedenfor og på https://www.google.com/privacy/ads/.

4.2 Google Analytics

Vores hjemmeside anvender Google Analytics til at designe og forbedre hjemmesiden i overensstemmelse med efterspørgslen. Google Analytics anvender såkaldte cookies, som gemmes på din enhed, og som muliggør en analyse af din brug af hjemmesiden. De oplysninger, der genereres af cookien, overføres normalt til en Google-server i USA og lagres der. På denne hjemmeside anvender vi udvidelsen af IP-masking (såkaldt IP-masking), dvs. at din IP-adresse forkortes af Google inden for EU's medlemsstater eller i andre kontraherende stater i aftalen om Det Europæiske Økonomiske Samarbejdsområde, før den overføres til og lagres i USA. Kun i undtagelsestilfælde vil den fulde IP-adresse blive overført til en Google-server i USA og forkortet der.

På vegne af operatøren af denne hjemmeside vil Google bruge disse oplysninger til at evaluere din brug af hjemmesiden, til at udarbejde rapporter om hjemmesidens aktiviteter og til at levere yderligere tjenester til hjemmesideoperatøren i forbindelse med brugen af hjemmesiden og internettet.

Hvis du er indehaver af en Google-konto og har givet samtykke til personalisering af reklamer (“Annoncepersonalisering”), omfatter Googles tjenester også rapporter om effektiviteten af vores reklameforanstaltninger (herunder rapporter på tværs af enheder), demografiske oplysninger og vores brugeres interesser samt funktioner til levering af online-reklamer på tværs af enheder. I dette tilfælde er retsgrundlaget for databehandlingen dit samtykke til Google (art. 6, stk. 1, litra a, GDPR).

Du kan gøre indsigelse mod indsamling eller evaluering af dine data af Google Analytics ved at downloade og installere det browser-plugin, der er tilgængeligt via følgende link: https://tools.google.com/dlpage/gaoptout.

De data, der sendes af os og er knyttet til cookies, bruger-ID'er eller reklame-ID'er, slettes automatisk efter 14 måneder.

4.3 Google Optimize

Google Optimize er et værktøj til A/B-test, der udbydes af Google. Optimize giver os mulighed for at eksperimentere med forskellige måder at levere dit indhold på. Til dette formål anvender Optimize cookies til at målrette indholdsvarianter til brugeren og en cookie til indholdseksperimenter for at bestemme en brugers deltagelse i et eksperiment. Optimize kan desuden kortlægge brugeraktiviteter til specifikke Google Ads med henblik på at evaluere markedsføringskampagner.

Du kan få finde mere information om Google Optimize på følgende websted https://support.google.com/optimize/answer/6292487?hl=en

4.4 Yderligere oplysninger

Du kan deaktivere analysecookies. Du kan finde yderligere oplysninger om alle de enkelte analysecookies, vi anvender, i følgende tabel:

Navn	Tredjepart	Formål	Bevaringsperiode
_ga	Google	Google Analytics, Google Marketing Platform og/eller Google Ads	2 år
_gid			24 timer
_gat			1 minut
AMP_Token			30 sekunder til 1 år
_gac_<UA-XXXXXXXX-X>			90 dage
_gcl_au			90 dage
_gat_UA-XXXXXXXX-X			1 minut
_gcl_aw			Vedvarende
_sm_au_c			Vedvarende
_dc_gtm_UA-XXXXXXXX-X			Vedvarende
_gaexp		Anvendes til at bestemme en brugers optagelse i et eksperiment og udløbet af de eksperimenter, som en bruger har været med i	90 dage
_opt_awcid		Bruges til kampagner, der er knyttet til Google Ads Kunde-ID'er	24 timer
_opt_awmid		Bruges til kampagner, der er knyttet til Google Ads Kunde-ID'er	24 timer
_opt_awgid		Bruges til kampagner, der er knyttet til Google Ads Kunde-ID'er	24 timer
_opt_awkid		Bruges til kampagner, der er knyttet til Google Ads Kunde-ID'er	24 timer
_opt_utmc		Bruges til kampagner, der er knyttet til Google Ads Kunde-ID'er	24 timer

uid	Adform	Denne cookie giver et unikt tildelt, maskingenereret bruger-ID og indsamler data om aktivitet på hjemmesiden. Disse data kan blive sendt til en tredjepart med henblik på analyse og rapportering.	2 måneder
TPC	Adform	Identificerer, om brugerens browser accepterer cookies fra tredjeparter	1 uge

5. Marketingcookies

Med henblik på retargeting/remarketing og til placering af online-annoncer anvender vi såkaldte marketingcookies fra tredjeparter.

Retargeting eller remarketing henviser til teknologier, der gør det muligt for brugere, der tidligere har besøgt en bestemt hjemmeside, at se passende reklamer, selv efter de har forladt hjemmesiden. Til dette formål er det nødvendigt at genkende internetbrugere uden for deres egen hjemmeside, hvortil der anvendes cookies fra de tilsvarende tjenesteudbydere. Desuden tages der hensyn til tidligere brugsadfærd. Hvis en bruger fx ser på bestemte produkter, kan disse eller lignende produkter senere blive vist som reklamer på andre hjemmesider. Der er tale om personaliserede annoncer, der er tilpasset den enkelte brugers behov. Til personaliseret annoncering er det ikke nødvendigt, at brugeren kan identificeres uden at kunne genkendes. De data, der bruges til retargeting eller remarketing, bliver derfor ikke slået sammen med andre data.

Markedsføringscookies kan også spore brugernes engagement i de annoncer, der i sidste ende vises. Dette er for at undgå uønsket dobbeltannoncering og for at spore antallet af gange, hvor annoncer resulterer i en form for annoncekonvertering (fx at der klikkes på en annonce eller gennemføres et salg).

Retsgrundlaget for behandlingen af personoplysninger via marketingcookies er samtykke (artikel 6, stk. 1, litra a, GDPR). Du kan til enhver tid tilbagekalde dit samtykke med virkning for fremtiden ved at administrere dine indstillinger øverst i denne politik.

Vi bruger sådanne teknologier til at placere online-annoncer. Til placering af annoncerne bruger vi tredjepartsleverandører. Nedenfor beskrives nærmere oplysninger om de tredjeparter (og deres værktøjer), der leverer og/eller har adgang til marketing- og målrettede cookies.

5.1 Facebook

På vores hjemmeside bruger vi marketingcookies, der leveres og/eller anvendes af Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). Facebook-cookies bruges, hvis du har en Facebook-konto, bruger Facebook Products, herunder Facebook-hjemmesiden og -apps, eller besøger andre hjemmesider og apps, der bruger Facebook-produkterne (herunder Like-knappen eller andre Facebook-teknologier). Facebook-cookies giver os mulighed for at spore dine aktiviteter på vores hjemmeside for at analysere effektiviteten af vores konverteringstragt og for regelmæssigt at forbedre vores hjemmeside. Desuden giver Facebook-cookies os mulighed for at bruge Facebooks remarketing-funktion “Custom Audiences”. Dette gør det muligt for brugerne af hjemmesiden at få vist interessebaserede annoncer (“Facebook Ads”) som en del af deres besøg på det sociale netværk Facebook eller andre hjemmesider, der også bruger processen. Du kan finde flere oplysninger om Facebook Conversion Tracking, Facebook Custom Audiences og relaterede databehandlingsaktiviteter i vores meddelelse om beskyttelse af personlige oplysninger.

Desuden gør Facebook-cookies det muligt for Facebook at tilbyde Facebook-produkterne til dig og forstå de oplysninger, de modtager om dig, herunder oplysninger om din brug af andre hjemmesider og apps, uanset om du er registreret eller logget ind eller ej.

Facebook-cookies modtager følgende typer data: Http-headers, pixelspecifikke data, data fra knapklik, valgfrie værdier og formularfeltnavne. Yderligere oplysninger om Facebooks cookies kan du finde her.

5.2 Google Ads

Google Ads er en online annonceringsplatform udviklet af Google, hvor annoncører betaler for at vise korte annoncer, servicetilbud, produktlister, videoindhold og generere installationer af mobilapplikationer inden for Googles annoncenetværk til internetbrugere. De kan placere annoncer både i søgemaskiners resultater såsom Google Search og på hjemmesider uden for søgemaskiner, mobilapps og videoer.

Yderligere oplysninger om Google Ads kan du finde her.

5.3 Google Remarketing-funktion

Googles remarketing-funktion giver os mulighed for at vise annoncer til vores brugere på andre hjemmesider inden for Google Ads-netværket (kaldet “Google-annoncer” eller annoncer på andre hjemmesider) baseret på deres interesser. Med henblik herpå analyserer vi brugerinteraktion på vores hjemmeside for at kunne vise målrettede reklamer til brugere på andre hjemmesider, selv efter at de har besøgt vores hjemmeside. Til dette formål gemmer Google et nummer i browseren hos de brugere, der besøger visse Google-tjenester eller hjemmesider i Googles visningsnetværk. Dette nummer, kendt som en “cookie”, bruges til at spore disse brugeres besøg. Dette nummer bruges til entydigt at identificere en internetbrowser på en bestemt computer, ikke til at identificere en person, og der gemmes ingen personoplysninger.

Du kan deaktivere Googles brug af cookies ved at installere plug-in'et, som du finder via følgende link: www.google.com/settings/ads/plugin.

5.4 Google Conversion Tracking

Vi bruger også Googles konverteringssporing i denne forbindelse. Når du klikker på en annonce fra Google, placeres en 30-dages-cookie til sporing af konvertering på din enhed. Denne cookie bruges ikke til personlig identifikation. De oplysninger, der indsamles ved hjælp af konverteringscookien, bruges til at udarbejde konverteringsstatistikker for Google Ads-kunder.

Du kan deaktivere interessebaserede Google-annoncer i din browser ved at klikke på knappen “Fra” på https://adssettings.google.de/authenticated eller ved at fravælge dem på http://www.aboutads.info/choices/.

5.5 Andre Google Marketing Platform-tjenester (Google Campaign Manager 360)

Vores hjemmeside bruger også andre tjenester fra Google Marketing Platform (tidligere “Google Doubleclick”). Disse tjenester bruger cookies til at levere annoncer, der er relevante for brugerne, til at forbedre rapporterne om kampagnens ydeevne eller til at forhindre, at en bruger modtager annoncer mere end én gang.

Google bruger et cookie-ID til at bestemme, hvilke annoncer der vises i hvilken browser, og kan således forhindre, at de vises mere end én gang. Google kan også bruge cookie-ID'er til at spore konverteringer, dvs. om en bruger ser en annonce og senere besøger annoncørens hjemmeside for at foretage et køb. Disse cookies indeholder ingen personlige oplysninger.

Din browser opretter automatisk en direkte forbindelse med Google-serveren. Ifølge Google giver integrationen af disse tjenester Google oplysninger om, at du har besøgt den pågældende del af vores hjemmeside eller klikket på en annonce fra os. Hvis du er registreret hos en Google-tjeneste, kan Google tildele besøget til din brugerkonto. Selv hvis du ikke er registreret hos Google eller ikke har logget ind, er det muligt, at udbyderen finder din IP-adresse og lagrer den.

Derudover giver cookies os mulighed for at forstå, om du udfører visse handlinger på vores hjemmeside, efter du har set eller klikket på en af vores annoncer på Google eller på en anden platform (konverteringssporing) (“floodlight”). Google bruger denne cookie til at forstå det indhold, som du har interageret med på vores hjemmeside, så vi senere kan sende dig målrettede reklamer.

Du kan forhindre sporing ved at ændre indstillingerne for din browsersoftware (fx deaktivere cookies fra tredjeparter), deaktivere cookies til sporing af konvertering ved at blokere cookies fra http://www.google.com/settings/ads/ -domænet i dine browserindstillinger, med hensyn til interessebaserede annoncer fra udbydere, der er en del af About Ads' selvreguleringskampagne, ved at klikke på linket http://www.aboutads.info/choices eller ved at klikke på linket www.googleadservices.com. Vi gør opmærksom på, at du i dette tilfælde muligvis ikke kan bruge alle funktioner på hjemmesiden fuldt ud.

Du kan finde yderligere oplysninger om Google Marketing Platform på https://marketingplatform.google.com/. Du kan også finde yderligere oplysninger hos Network Advertising Initiative (NAI) på http://www.networkadvertising.org/.

5.6 Microsoft Ads Remarketing og Conversion Tracking

På vores hjemmeside bruger vi forskellige marketingcookies, der leveres og/eller anvendes af Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA (“Microsoft”). Microsoft placerer cookies på din enhed, hvis du er kommet ind på vores hjemmeside via en Microsoft Bing-annonce. Dette gør det muligt for Microsoft og os at genkende, at nogen har klikket på en annonce og er blevet omdirigeret til vores hjemmeside, og at spore dine handlinger med henblik på at analysere effektiviteten af vores konvertering. Vi får kun det samlede antal brugere at vide. Microsoft indsamler, behandler og bruger oplysninger via cookies, hvorfra der oprettes brugsprofiler ved hjælp af pseudonymer. Disse brugsprofiler anvendes til at analysere de besøgendes adfærd og til at vise reklamer.

Du kan finde mere information på https://privacy.microsoft.com/en-US/privacystatement og choice.microsoft.com/en/opt-out.

5.7 Adform

For at forbedre brugervenligheden og kvaliteten af vores tjenester anvender vi konverteringssporing og retargeting-teknologi fra Adform ApS, Wildersgade 10B, 1, 1408 København, Danmark.

Adforms konverteringssporing placerer en midlertidig cookie, når en bruger kontakter en annonce, der er placeret af Adform. Brugere, der ikke ønsker at deltage i sporing, kan til enhver tid deaktivere Adforms cookie via deres internetbrowser eller gøre indsigelse mod indsamling og lagring af data i fremtiden her (https://site.adform.com/datenschutz-opt-out/). Cookies, der allerede er gemt på din computer, kan slettes i den browser, du bruger, eller fjernes ved at slette midlertidige internetsider.

Retargeting-teknologien gør det muligt at henvende sig til de internetbrugere, som allerede har vist interesse for vores hjemmeside og vores produkter, med reklamer på vores partneres internetsider. Visningen af reklamematerialet er baseret på en cookie-baseret analyse af tidligere brugeradfærd. Dette er en midlertidig cookie, der mister sin gyldighed efter 60 dage. Hvis du ikke ønsker, at Adform skal vise dig interesse-relaterede reklamer, kan du til enhver tid gøre indsigelse mod indsamling og lagring af data for fremtiden her (https://site.adform.com/datenschutz-opt-out/). Du kan finde yderligere oplysninger om Adforms databeskyttelsesregler på: https://site.adform.com/datenschutz-opt-out.

5.8 Yderligere oplysninger

Du kan deaktivere marketingcookies ved at ændre dine indstillinger øverst i denne politik. Du kan finde yderligere oplysninger om alle de enkelte marketingcookies, vi anvender, i følgende tabel:

Navn

Tredjepart (se yderligere oplysninger ovenfor)	Formål (se videre forklaring ovenfor)	Bevaringsperiode
_fbp	Facebook	cookies anvendes til at identificere browsere med henblik på at levere reklame og analyse af hjemmesiden	90 dage
_fbc		cookies anvendes til at gemme Facebook Click ID'et for at matche adgang til hjemmesiden og klik på Facebook-annoncer	90 dage
fr		cookies anvendes til at levere, måle og forbedre relevansen af Facebook-annoncer	90 dage
wd		cookies anvendes til at levere en optimal oplevelse til din enheds skærm	7 dage
datr		cookies anvendes til at identificere den internetbrowser, der bruges til at oprette forbindelse til Facebook, uafhængigt af den indloggede bruger	2 år
_ga	Google	Google Analytics, Google Marketing Platform og/eller Google Ads	2 år
_gid			24 timer
_gat			1 minut
AMP_Token			30 sekunder til 1 år
_gac_<UA-XXXXXXXX-X>			90 dage
_gcl_au			90 dage
_gat_UA-XXXXXXXX-X			1 minut
_gcl_aw			Vedvarende
_sm_au_c			Vedvarende
_dc_gtm_UA-XXXXXXXX-X			Vedvarende
_gaexp		Anvendes til at bestemme en brugers optagelse i et eksperiment og udløbet af de eksperimenter, som en bruger har været med i	90 dage
_opt_awcid		Bruges til kampagner, der er knyttet til Google Ads Kunde-ID'er	24 timer
_opt_awmid		Bruges til kampagner, der er knyttet til Google Ads Kunde-ID'er	24 timer
_opt_awgid		Bruges til kampagner, der er knyttet til Google Ads Kunde-ID'er	24 timer
_opt_awkid		Bruges til kampagner, der er knyttet til Google Ads Kunde-ID'er	24 timer
_opt_utmc		Bruges til kampagner, der er knyttet til Google Ads Kunde-ID'er	24 timer
Doubleclick_spotlight		Tags til analyse af reklamer og til at lære, hvilke annoncer, kampagner eller produkter der giver det bedste salg.	540 dage
Doubleclick			540 dage
MUID	Microsoft	cookies anvendes til at identificere browsere med henblik på at levere reklame og hjemmesideanalyse	365 dage
MUIDB		cookies anvendes til at identificere browsere med henblik på at levere reklame og hjemmesideanalyse	390 dage
_uestsid		cookies anvendes til at indsamle oplysninger om, hvordan de besøgende bruger vores hjemmeside	30 minutter
adtrc	Adform	Identificerer, om der blev indsamlet browseroplysninger til Adform.	1 uge
C		Identificerer, om brugerens browser accepterer cookies	1 måned
cid		Denne cookie bruges til at forbedre reklamer til besøgende på hjemmesiden. Den kan omdirigere mere relevante reklamer til den besøgende og hjælper med at forbedre rapporterne om kampagnens ydeevne	2 måneder

Navn	Tredjepart	Anvendelsesområde	Varighed for opbevaring
__exponea_etc__	Bloomreach	Bloomreach Engagement - MyMiele personalisering	7 dage - 3 år (afhængig af browser)
xnpe_[project-token]			3 år
__exponea_time2__			60 minutter
__exponea_ab_[ABTestName]__			7 dage - 3 år (afhængig af browser)
__exponea_experiment_event[EXPERIMENT_ID]_last_show__ - Local storage			Persistent
__exponea_experiment_event[EXPERIMENT_ID]_last_interaction_- Local storage			Persistent
__exponea_safari_push_subscribed__ - Local storage			Persistent
__exponea_last_session_ping_timestamp__ - Local storage			Persistent
__exponea_last_session_start_timestamp__ - Local storage			Persistent
__exponea_banner_event__[BANNER_ID]_last_show - Local storage			Persistent
__exponea_banner_event__[BANNER_ID]_last_interaction - Local storage			Persistent
__exponea__sync_modifications__- Local storage			Persistent
__exponea_tracking_definition__ - Session storage			Persistent

5.9 Bloomreach Engagement - MyMiele personalisering
Vi bruger Bloomreach Engagement-løsningen fra BloomReach, Inc., 82 Pioneer Way Mountain View, CA 94041, USA på vores hjemmeside til såkaldt “MyMiele-personalisering”. Gennem brug af cookies og andre sporingsteknologier indsamler vi oplysninger om din brugeradfærd på hjemmesiden https://www.miele.dk. Cookies indeholder et bestemt ID og kan dermed tildeles din brugerprofil. Vi gemmer de oplysninger, der indsamles via cookies - i det omfang vi er berettiget til det på baggrund af særskilt samtykke - til din brugerprofil (personlig) for bedre at kunne målrette det indhold, som vi viser til dig via forskellige kanaler (hjemmeside, app osv.) til dine personlige interesser. I denne sammenhæng indsamler vi følgende brugsdata:

•   Sete produkter (inkl. produktkategori),
•   Produkter i indkøbskurv,
•   Tilmelding,
•   Login,
•   Tilmelding til nyhedsbrev,
•   Checkout,
•   Set produktinformation (fx energimærkning),
•   Set produktdatabladog
•   Opdatering af ønskeliste.

Vi knytter kun disse brugsdata til din (personlige) brugerprofil, hvis du har givet dit særskilte samtykke. Ellers vil disse data ikke blive knyttet til din (personlige) brugerprofil, men kun behandlet uden et tilsvarende link for at vise interessebaseret online annoncering.
Det er muligt, at dine data vil blive behandlet uden for EU. I dette tilfælde træffer vi alle nødvendige foranstaltninger i henhold til artikel 46, stk. 2, GDPR, for at beskytte dine data, for eksempel ved at indgå EU-standardkontraktbestemmelserne for overførsel af data mellem EU og ikke-EU-lande. Du kan hente EU-standardkontraktbestemmelserne her.
Vi gemmer disse oplysninger (udvidet personalisering) til dette formål i 2 år. Det juridiske grundlag for denne behandling er dit samtykke.

Qualtrics

Vi bruger tjenester fra Qualtrics LLC, 333 W. River Park Drive, Provo UT 84604, USA for at udføre kunde-, produkt- og brand-surveys på vores hjemmeside. Når du deltager i en survey, bruger vi Qualtrics-cookies med ID-værdier, primært for at hjælpe med at holde styr på survey-sessioner eller for at vedligeholde survey-sessioner. Uden sådanne teknologier er Qualtrics-tjenesten ikke brugbar. Disse teknologier vil kun blive brugt, hvis du frit beslutter dig for at bruge Qualtrics-tjenesten. For yderligere information om Qualtrics LLC, besøg venligst www.qualtrics.com

Navn	Tredjepart	Formål
Survey ID	Qualtrics LLC	Cookie bruges til at identificere survey-deltageren og til at gemme brugerens survey-historik for at holde styr på survey-sessionen eller til at opretholde survey-sessionen.
Hash af sessions-id'et og forespørgselsparametre, der er knyttet til et sessions-id		Cookie bruges til at registrere hashen af sessions-id'et og url'en for brugerens svar, så hvis gem og fortsæt er aktiveret på surveyen, vil brugeren kunne vende tilbage til deres svar for at fortsætte
QST		Cookie bruges til at registrere den gennemførte survey og forhindre survey-deltageren i at tage surveyen igen.
<surveyid><statedata>-reloadSession		Denne cookie er til surveys, der bruger en SSO Authenticator og bruges til at informere Qualtrics om, hvilken session der skal genindlæses, efter at respondenten forlader og kommer tilbage.
En hash af url'en, der kan tilføjes '-singleReload'		Cookie bruges til at registrere den gennemførte survey og forhindre survey-deltageren i at tage surveyen igen.

6. Ændringer af denne cookiepolitik

Vi kan ændre denne cookiepolitik fra tid til anden for at afspejle ændringer i de cookies, vi bruger, eller af andre operationelle, juridiske eller lovgivningsmæssige årsager. Du bedes derfor genbesøge denne cookiepolitik regelmæssigt for at holde dig orienteret om vores brug af cookies og relaterede teknologier. Du kan se, hvornår denne cookiepolitik sidst blev opdateret ved at tjekke datoen for “sidst opdateret”, der vises øverst i denne cookiepolitik.

7. For mere information

Hvis du har spørgsmål eller kommentarer til denne cookiepolitik, kan du kontakte os på info@miele.dk.

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